Returns & refunds
Last updated September 2026
30 days to change your mind. Unopened packs in resalable condition can go back for a full refund of the item price.
What we can accept
- Returned within 30 days of delivery.
- Unused and unopened, with any outer wrap intact.
- In the original packaging, so it can be resold.
Because these are single-use food-contact products, we can't resell an opened pack, so opened items can only be refunded if they arrived damaged or faulty.
If something arrived damaged or faulty
Email support@leafiew.com within 14 days of delivery with your order reference and a photo. We'll send a replacement or a full refund including shipping, and you won't need to send the damaged goods back unless we ask. This is in addition to your legal rights.
How to start a return
- Email support@leafiew.com with your order reference and which items you'd like to return.
- We'll reply within 1 business day with a return address and instructions.
- Send the parcel back with a tracked service and keep the receipt.
Please don't send anything back before you hear from us — parcels that arrive without a reference are very hard to match to an order.
Who pays return shipping
| Reason | Return shipping | Refunded |
|---|---|---|
| Damaged, faulty or wrong item sent | We pay | Item price + original shipping |
| Changed your mind | You pay | Item price |
Refunds
Refunds go back to the card or wallet you paid with — we can't redirect them elsewhere. We process the refund within 2 business days of the return arriving and passing inspection; your bank then typically takes a further 5–10 business days to show it.
Cancelling an order
Email us as soon as you can. If the parcel hasn't been picked yet we'll cancel and refund in full. Once it's shipped, it becomes a return.
Orders bought on Amazon
Anything bought through our Amazon storefront is returned through Amazon under their returns policy, not this one.